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Why is my screen blank and not showing information?

Updated 15 Oct 2026

White/Black Screen/No data showing – Refresh

If the data on the page you are trying to view is not appearing or receiving an error message. Best for you to refresh your screen.
Windows – Control + F5 or Control + r
Mac – Command + R
Also depending on which internet browser you are using, you can use the reload button, but this will not always work.

If the refresh does not work, we recommend clearing your browser history and cache, More instructions available – https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop 

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